Software Support and Maintenance
Software needs care after launch. We monitor your web apps, SaaS products and AI systems, apply security updates, fix issues, test model updates and keep improving them, for a predictable monthly fee.
Problems we solve
Nobody owns the app since the original developer left.
Security updates and dependency upgrades keep slipping.
AI features drift as models change, and nobody notices.
What we build
- Monitoring and alerts Uptime, errors, speed and spend, with alerts when something breaks.
- Security and dependency updates Frameworks, libraries and servers kept current and patched.
- Fixes Bugs found, prioritized and fixed, with a clear record of what changed.
- AI model and prompt updates Model changes tested against your benchmark cases before they reach users.
- Improvement time A monthly block of time for enhancements.
How it works
- Onboard Review the system and set up monitoring.
- Baseline Agree quality and cost targets.
- Run Monitor, update and report every month.
- Improve Prioritize enhancements with you.
How to start
Support and maintenance is a monthly plan. We support software we built, and can review and take over software built by others.
Questions about support and maintenance
Do you support software you did not build?
Yes, after a review to understand how it works and what needs fixing first.
What do monthly reports include?
Uptime and errors, security updates applied, fixes and changes made, costs and recommendations.
How quickly do you respond to problems?
Response times are agreed in your plan, with faster handling for anything that takes the system down.
What is LLMOps?
The practice of running language-model features in production: monitoring, evaluation, updates and cost control.